Returns & Exchanges
At Donner Music, we want you to be completely satisfied with your purchase of our musical instruments and electronics. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and cables that were included in the initial shipment.
Ship the Item
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location for processing.
Receive Refund or Exchange
Once our technicians inspect the returned electronic equipment, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing